Standard Shipping

At this time, MYTEA.COM.AU ONLY delivers to Australia wide and internationally. We do not deliver to P.O. Boxes. In the event there is a delivery surcharge, you will see it on your order total before you confirm your purchase. Please call or email our customer service personnel if you think there is an error.

For your security and peace of mind, MYTEA.COM.AU requests recipient’s ID and signature when attempting to make delivery for both Standard and Express shipments. Should the recipient be unreachable during the first delivery attempt, we will leave a note and reschedule a second delivery. Should the second delivery fail, the order will be returned to MYTEA.COM.AU and the amount of the order, less any shipping fees, will be refunded to the original purchaser’s credit card.

Standard Shipping
Standard orders are processed once credit card authorization and verification have been obtained. Orders shipped via standard delivery typically arrive by up to 7 business days via AUSTPOST.

Express Shipping
Orders placed with Express Shipping Monday through Friday (excluding holidays) before 3:00 pm will arrive within 3-5 business days, pending credit card authorization and verification & shipping location.
Orders placed with Express Shipping will be ship via FEDEX.

Multiple Shipments
Where a single order results in multiple shipments, the shipping and handling charge only applies to the first package shipped. There are no additional shipping and handling charges for subsequent shipments for the same order.

Return Policy

We want you to be fully satisfied with your purchase. If something is not right, please call our customer service at 08-82232058 to let us know. We will try our best to help you. If you are still unsatisfied with your purchase, we will accept returns within 30 days from the date of original purchase. There are just a few things to remember:

• Please enclose a copy of the invoice and your signed delivery slip along with the product.
• The product packaging must be in new and undamaged condition. If the product has been used, the remaining content must be at least 75% of the original content by weight. Note: Opened bar soaps and lip care products are not returnable.
• Refund will be made to the same credit card the order was placed with. Note that shipping fees paid, if any, are not refunded.
• Please remember to include a daytime phone number where we may contact you if we have any questions.
• After receiving your return, please allow us 10-14 business days to process and refund your purchase.

Return Address:
MYTEA.COM.AU
ATTN: Product Returns
17-19 Bent St

Adelaide SA 5000.

How do I place my order online?
Our simple 4 step checkout process is easy to complete:
In Step 1, you will be asked to log into your account with us or create one if you don’t have one.
In Step 2, you will be asked to fill in your shipping information and billing information. You will also be shown a summary of your order as well as your order total.
In Step 3, you will be asked to enter your payment card information so we can verify and authorize your order.
In final Step 4, you will be shown your order confirmation. You will also receive an email confirmation when your order is placed and when your order has been shipped.

If you prefer not to order online, you can send us your order by mail, fax or phone: Download Order Form (by mail and fax).

Questions about your order
We are proud of our customer service at MYTEA.COM.AU. If you have any questions, please call one of our Customer Service Representatives at 08-82232058 M-F 9am – 6pm. They are always happy to help.

What payment options can I use?
MYTEA.COM.AU accepts Visa and MasterCard credit cards for online purchases. We regret that we cannot accept debit cards online at this time.

If you would like to pay by cheque, select “Cheque” as your payment method during check out and you will be presented with a printable invoice and instructions to mail in your cheque for further processing. Please allow 5 – 7 business days for your cheque to clear before your order is shipped.

Billing information
When selecting your credit card payment option, be sure to include the billing address that is associated with the credit card you are using to make your purchase. Please note that your order processing might be delayed or denied if your shipping and billing addresses do not match. Currently we do not accept orders with shipping addresses outside of Singapore.

How do I apply promotions and coupons?
MYTEA.COM.AU may offer promotions that can be redeemed on the Online Store. Promotions and discounts, including free shipping, will be communicated on the website, through emails, direct marketing and other advertising methods.

To redeem a promotion with a code: Enter your promotion code, without any spaces, in the Promotion Code box in the shopping cart. Please note that each promotion code might have its own restrictions on usage. Check the terms and conditions associated with each code carefully prior to using.

Welcome to the MYTEA.COM.AU web sites, which include but are not limited to MYTEA.COM.AU (the "Sites"). The Sites are provided as a service to our customers. Please review the following terms and conditions of use, which govern your use of the Sites (the "Agreement").

Your use of the Sites constitutes your agreement to follow and be bound by the Agreement. We reserve the right to update or modify this Agreement at any time without prior notice. For this reason, we encourage you to review the Agreement whenever you use any of the Sites. If you do not agree to these terms, please do not use the Sites.

Site Transactions
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

Site Contents
Unless otherwise noted, the Sites, and all materials on the Sites, including text, images, illustrations, designs, icons, photographs, video clips and other materials, and the copyrights, trademarks, trade dress and/or other intellectual property in such materials (collectively, the "Contents"), are owned, controlled or licensed by MYTEA.COM.AU and other trademarks appearing on the Sites are the trademarks of MYTEA.COM.AU and/or its subsidiaries. Some of the trademarks, product logos, product names and descriptions shown on the Sites are property of their respective owners. MYTEA.COM.AU does not claim to own any of these trademarks.

The Sites and the Contents are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Sites for your personal use only. No right, title or interest in any downloaded Content is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or exploit in any way any of the Contents or the Sites.

Unless otherwise specified, the Sites and the Contents are intended to promote MYTEA.COM.AU's products and services available in the Australia. The Sites are controlled and operated by MYTEA.COM.AU from its office in Australia.

User Comments, Feedback, and Other Submissions
All comments, feedback, suggestions, ideas, and other submissions disclosed, submitted or offered to MYTEA.COM.AU, whether online, by email, by postal mail, or otherwise ("Comments") shall be and remain MYTEA.COM.AU's property. Your disclosure, submission or offer of any Comments shall constitute an assignment to MYTEA.COM.AUof all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments, and MYTEA.COM.AU shall not be limited in any way in its use, commercial or otherwise, of any Comments. MYTEA.COM.AU is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay compensation for any Comments; or (3) to respond to any Comments. MYTEA.COM.AU has the right but not the obligation to monitor and edit or remove any Comments.

You agree that your Comments will not violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right. You further agree that your Comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Sites. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead MYTEA.COM.AU or third parties as to the origin of any Comments. You are solely responsible for any Comments you make. MYTEA.COM.AU takes no responsibility and assumes no liability for any Comments posted by you or any third party.

Errors, Inaccuracies, and Omissions
Occasionally there may be information on our Sites that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the Sites is inaccurate at any time without prior notice (including after you have submitted your order).

Colors
We have made every effort to display as accurately as possible the colors of our products that appear at the Sites. Because of varied display technology available to display our Sites, we cannot guarantee that your computer monitor's display of any color will be accurate.

Links to Other Web Sites and Services
The Sites may contain links to other Web sites that are not under the control of MYTEA.COM.AU MYTEA.COM.AU has no responsibility for the linked Web sites nor does linking constitute an endorsement of any linked Web site. Links are provided solely for the convenience and information of the Sites' users.

Disclaimer
The materials on the Sites are provided "as is" without warranties of any kind, either express or implied, including without limitation, warranties of title, implied warranties of merchantability, fitness for a particular purpose or non-infringement of intellectual property. MYTEA.COM.AU expressly disclaims any duty to update or revise the materials on the Sites, although MYTEA.COM.AU may modify the materials at any time without notice. Your use of the Sites is at your sole risk, and you assume full responsibility for any costs associated with your use of the Sites. MYTEA.COM.AU shall not be liable for any damages of any kind related to your use of the Sites.

Indemnification
You agree to defend, indemnify and hold MYTEA.COM.AU harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Sites and/or your breach of any representation, warranty, or other provision of the Agreement.

Dispute Resolution
Mindful of the high cost of litigation, not only in dollars but also in time and energy, both you and MYTEA.COM.AU agree to the following dispute resolution procedure: In the event of any controversy, claim, action or dispute arising out of or related to any transaction conducted on the Sites, or the breach, enforcement, interpretation, or validity of this Agreement or any part of it ("Dispute"), the party asserting the Dispute shall first try in good faith to settle such Dispute by providing written notice to the other party (by registered mail) describing the facts and circumstances (including any relevant documentation) of the Dispute and allowing the receiving party 30 days in which to respond to or settle the Dispute. Notice shall be sent (1) to MYTEA.COM.AU at: MYTEA.COM.AU, 17-19 Bent St, Adelaide, SA 5000. , Attn: Legal Department, or (2) to you at: your last-used billing address or the billing and/or shipping address in your online profile. Both you and MYTEA.COM.AU agree that this dispute resolution procedure is a condition precedent which must be satisfied prior to initiating any litigation or filing any claim against the other party.

Termination
These terms are effective unless and until terminated by either you or MYTEA.COM.AU You may terminate this Agreement at any time. MYTEA.COM.AU also may terminate this Agreement at any time without notice, and accordingly may deny you access to the Sites, if in our sole judgment you fail to comply with any term or provision of the Agreement. The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this Agreement for all purposes.

Privacy Policy

What kind of information does MYTEA.COM.AU collect?
We may collect personal information from you, such as your name, email address, postal address, phone number, credit card number, gender, birthday, personal interests, etc., when you visit our website, place an order online or by telephone, save your information with us online, contact us with a question or concern, or participate in a contest, promotion, or survey we run. We maintain a record of your product interests and the purchases you make online or by phone. We may combine all of this information with information about you that we acquire from our joint marketing partners and from unrelated third parties.

How does MYTEA.COM.AU use information?
We may use your personal information in the following ways:

• To process and fulfill your order, including sending you emails to confirm your order status and shipment
• To communicate with you and to send you information by email, postal mail, telephone, text message, or other means about our products, services, contests, and promotions, unless you have directed us not to contact you with promotional communications
• To administer and fulfill our contests and other promotions
• To help us learn more about your shopping preferences
• To help us address problems with and improve our site design, products and services
• To enhance your shopping experience
• To analyze trends and statistics
• To protect the security or integrity of our website and our business
• To contact you if necessary

You always have the choice not to receive marketing information or calls. For instructions on opting out, please see the section entitled, "How do I make choices about receiving promotional communications?", below.

Does MYTEA.COM.AU share information?
We may share your personal information in the following ways:

• We may share your information with our service providers who manage our customer information and perform services on our behalf, such as fulfilling promotions, sending communications to our customers, conducting surveys, etc. We do not authorize any of these service providers to make any other use or disclosure of your information.
• We may share your information when we team up with another company to offer or provide products, services, contests, or promotions to our customers.

In addition, if you choose to participate in any loyalty or similar program in which the MYTEA brand is a participating vendor, and you authorize MYTEA.COM.AU or our credit card processor to provide information about your purchases to the company administering the program, we will share your personal information with that program. Loyalty programs to allow you to earn "points" on purchases atMYTEA.COM.AU, which you may then use towards certain rewards offered by the loyalty programs in which you participate. The information you authorize us to disclose to the loyalty program may include your credit card number and the date and amount of your purchase, and may also include your name and other information you have asked us to provide. Please note that once we disclose this information, the loyalty company may use and share it with others in accordance with its own privacy policy. You should review these policies carefully, as we have no control over them.

In the event of a sale or merger of MYTEA.COM.AU or any of our businesses with any other entity, our customers' personal information and other information we have collected as described in this policy may be among the transferred business assets.

How do I access or change my information?
You can review and change certain personal information related to your use of our online site (such as your name and contact information). To access your information at the MYTEA.COM.AU website, simply sign in to your account using your email address and password, and you will be able to edit your personal information in your account profile.

You can also ask us to update your personal information by contacting us as described in the section entitled, "How do I contact you?", below. Please note that any request to update your personal information may take up to 10 days for your email request and 6-8 weeks for your postal mail request.

How do I make choices about receiving promotional communications?
MYTEA.COM.AU wants to communicate with you only if you want to hear from us. If you prefer not to receive promotional information, such as information about special offers and sales events, you can let us know by contacting our customer service as described in the section entitled, "How do I contact you?", below.

Please be sure to include your full name and the email address you used when you registered with or made a purchase from MYTEA.COM.AU If you ask us to remove your name and address from promotional lists, we will maintain your name in a "do not contact" file to ensure that we can honor your request. It may take up to 10 days to process your email request and 6-8 weeks to process your postal mail request, during which period you may continue to receive communications from MYTEA.COM.AU

If you change your mind, you can start receiving promotional communications from us again by logging into your online account and changing your preferences, by signing up when you visit our websites or when you enter a sweepstakes or contest, or by contacting customer service.

Please note that when you make an online purchase from us, we will continue to confirm your order status and shipment by email. We may also need to contact you via telephone, email or postal mail with questions or information regarding your order.

How does MYTEA.COM.AU use cookies?
Our websites use "cookies," which are small data files that are stored on your computer when you visit a website. Cookies enable you to shop on our websites and may be used in a variety of ways to enhance or personalize your online browsing and shopping experience.

For example, we may use cookies to enable you to use certain website features, remember the items in your shopping cart, store your preferences, recognize you when you return to our website, track your orders, and monitor and maintain information about your use of our websites. Cookies may also be used to collect transaction information needed by loyalty programs to which you have authorized us to provide your personal information. (See the section entitled, "Does MYTEA.COM.AU share my information?", above.)

You can set your browser not to accept cookies or to notify you when you are sent a cookie, giving you the opportunity to decide whether or not to accept it. If you do not accept cookies, however, you will not be able to access your account information or make purchases on our websites.

How do I know my personal information is secure?
We do our best to provide you with a safe and convenient shopping experience. We have in place certain physical, electronic, contractual, and managerial safeguards to protect the security and privacy of your personal information.

When you enter your personal information on our websites, we use Secure Sockets Layer (SSL) technology to protect your information as it is transmitted to us. To make sure you are accessing our secure server before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https."

If for any reason you cannot access the secure server, or if you're not quite comfortable shopping online at any of our websites, please feel free to place your order with us by telephone at the number listed in the section entitled, "How do I contact you?", below. Our Customer Services representatives are available during regular business hours and will be happy to assist you.

What about links to other websites?
For your convenience and information, our websites may contain links to other sites, which may have privacy policies that differ from our own. We are not responsible for the content or practices of any linked site. We recommend that you review the privacy policy of any site that you access through our sites.

How do I contact you?
For questions about our privacy policy, to make choices about receiving promotional communications, to update your personal information, or to place an order, you can contact us by email, telephone, or postal mail:

MYTEA.COM.AU
ATTN: Customer Service
17-19 Bent St,
Adelaide 5000
08-82232058
customercare@MYTEA.COM.AU